Shipping Policy

Order Cancellation

Once an order is placed, it immediately enters processing and cannot be canceled.
If you wish to return your order after receiving it, please contact our customer support team to initiate the return process. Once your return is approved and received, we will issue a refund in accordance with our return policy.

 

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Priority + Insured Shipping

If you selected Priority + Insured Shipping at checkout, you are eligible for either a replacement shipment or a refund in the event your package is lost in transit.
For customers who selected Free Shipping or Priority Processing, we will reship your order if it is confirmed lost during transit.

 

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Lost or Missing Packages

Please ensure all shipping information is entered correctly at checkout.
Avlane is not responsible for orders shipped to incorrect addresses provided by the customer.
If an error occurs on our end, we will take full responsibility and reship your original order at no additional cost.

 

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Customs and Import Fees

International orders may be subject to customs duties, taxes, or import fees upon arrival in your country.
By placing an order, you acknowledge and accept responsibility for any applicable customs charges. Avlane is not liable for these additional fees or delays caused by customs processing.

 

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Estimated Shipping Times

Shipping times vary by destination. Please note that these are general estimates and do not include our 2–3 business day processing period or potential customs delays.

Maximum delivery time: 20 business days.
(Processing time: 2–3 business days. Customs delays not included.)

 

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Tracking Information

Once your order has shipped, you will receive a confirmation email with your tracking number.
Please note: for certain free shipping options, tracking updates may be limited or unavailable depending on your carrier.

 

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Tracking Status: “No Information Available”

Some carriers may take 2–5 business days to update tracking information after shipment.
If more than 5 business days have passed since your order was placed and no tracking updates are available, please contact us at info@avlane.shop for assistance.